CRM Integration for Professional Service Organizations (PSOs)

This 20 minute video explains some cultural challenges and strategies for implementing a CRM system in a Professional Services Organization. Professional Service Organizations, especially organizations that contain accredited professionals (e.g. Attorneys, Accountants, Physicians, and Architects) pose unique challenges to customer relationships. Check out the list of 11 considerations below the video to see if this Read more about CRM Integration for Professional Service Organizations (PSOs)[…]

The Problem with xMOOC Business Model

Few of the media outlets or people who cover MOOCs care to distinguish between an xMOOC and a cMOOC. That’s sad, because the real value for a MOOC is the connections and the learning that comes from collaboration. xMOOCs get all the press because they are backed by rock-star professors or VC funding which obscures Read more about The Problem with xMOOC Business Model[…]

Jobs transforms our digital lives, even in death

Wednesday evening I was teaching a class of Seniors in our Capstone course. We began with some project management discussion and then transitioned into reports for each team on our class project. At some point while I was pontificating about start-to-finish or scope definition someone just blurted out, “Dr Kline, you know that Steve Jobs Read more about Jobs transforms our digital lives, even in death[…]

Info Filtering: evil minion of technology or acknowledgement we’re biased?

The transition from the newspaper model of “many eyeballs” to the Google model of “targeted eyeballs” has consequences – one of them is filtering. Eli Pariser (from moveon.org) has a whole theory on “filtering bubbles” and the way important results might be filtered for individuals on the web. Pariser has some good points, which you Read more about Info Filtering: evil minion of technology or acknowledgement we’re biased?[…]

In a self-published world…peer review is essential.

Wired has a story (as do other sources) about Aaron Swartz being indicted for taking documents from the online publisher JSTOR. He downloaded millions of documents and then proposed to distribute them using peer-to-peer networks. He did not actually distribute them. The interesting part of the story for me, as it is frequently, is the Read more about In a self-published world…peer review is essential.[…]

Tracing Community Through Mobile Phone Use…

The NY Times has an interesting article which reports research from MIT, IBM and AT&T regarding mobile phone calls. The researchers use the traffic from U.S. mobile cell data to map relationships. Interesting data emerges when tracing origination and destination calls. For example, my state of Pennsylvania is divided among the two cities, Pittsburgh and Read more about Tracing Community Through Mobile Phone Use…[…]

We cannot roll back time….technology is irreversible

Last week Obama subtly indicated technology was responsible for some unemployment in his comments: ““There are some structural issues with our economy where a lot of businesses have learned to become much more efficient with a lot fewer workers. You see it when you go to a bank and you use an ATM, you don’t Read more about We cannot roll back time….technology is irreversible[…]